Last modified: 3 June 2015

 

We are highly committed in ensuring the best quality of service. Through this code of ethic, Coachademy aims to promote best practice and ensure that the highest possible standards are maintained in the relationship between users and the Wellbeing Professionals.


Terminology

The term “Counselling/Coaching” is used to describe an explicit agreed and formally contracted professional relationship between a counsellor/coach and a user of Coachademy.

The term “Wellbeing Professional” denotes a professional offering counselling/coaching services to a user of Coachademy, who has the level of skills and training specified for a counselling/coaching relationship. “Wellbeing Professionals” working through Coachademy are certified professionals (including, but not limited to, Psychologists, Coaches, Counsellors).

The term “User” denotes anyone using the services of a counsellor/coach through Coachademy.

The term “Sponsoring Organisation” denotes the party or organisation, other than the User, who may have commissions and is paying for the service provided by the Wellbeing Professionals. 

Purpose

Coachademy is a mobile application whose main purpose is the promotion of wellbeing, through the prevention of work-related stress, anxiety, and burnout. It is intended as a measure of self-empowerment for the users in situations of experienced distress. Coachademy gives employees direct and immediate access to a Wellbeing Professional to talk and seek advice about any everyday irritation or conflict at work. Issues include: conflict management, emotional balancing, and relief from work distress.

This Code of Ethics sets out what the Wellbeing Professionals, the Users and the Organisations can expect from the interaction between user and Wellbeing Professional and should form the starting point for any contract. Coachademy will make the Organisations, the Wellbeing Professional and the individual User aware, at the contracting stage, of the existence of the Code of Ethics. All Wellbeing Professionals working through Coachademy accept the principles and aims of this Code of Ethics. 

The Code

The Wellbeing Professional will acknowledge the dignity of all humanity. They will conduct themselves in a way which respects for universal human rights and for diversity and promotes equal opportunities. It is the primary responsibility of the Wellbeing Professional to provide the best possible service to the Users and to act in such a way as to cause no harm to any User or Sponsoring Organisation. The coach is committed to functioning from a position of dignity, autonomy and personal responsibility.

The Code of Ethics covers the following:

  1. Competence
  2. Context
  3. Boundary Management
  4. Confidentiality
  5. Integrity
  6. Professionalism
  7. Misconduct
  8. Changes
  9. Contact

1. Competence

The Wellbeing Professional will:

a) Ensure that their level of experience and knowledge is sufficient to meet the needs of the User. Ensure that their capability is sufficient to enable them to operate according to this Code of Ethics and any standards that may subsequently be produced.

b) Provide only those services and use only those techniques for which they are qualified by education, training or experience.

2. Context

The Wellbeing Professional will:

a) Understand and ensure that the counselling/coaching relationship reflects the context within which the counseling/coaching is taking place.

b) Ensure that the expectations of the Users and the Sponsoring Organisation are understood and that they themselves understand how those expectations are to be met.

3. Boundary Management

The Wellbeing Professional will:

a) At all times operate within the limits of their own competence, and the limits of the use of a mobile application; recognise where that competence has the potential to be exceeded and where necessary refer the User either to a more experienced professional, or support the User in seeking the help of another professional.

b) Be aware of the potential for conflicts of interest of either a commercial or emotional nature to arise through the Counselling/Coaching relationship and deal with them quickly and effectively to ensure there is no detriment to the client or sponsor.

c) For instance, it is recognised that there are circumstances where the Wellbeing Professional may have to meet the interests of two different parties: the individual User being coached and the Sponsoring Organisation. In most cases the interest are congruent (i.e. wellbeing of the organisation and its employees). However, in the cases these do not meet, the interests of the User should always stand above the interest of the “sponsor.”

4. Confidentiality

The counsellor/coach will:

a) At all times maintain the level of confidentiality which is appropriate and is agreed at the start of the Counselling/Coaching relationship.

b) Disclose information only where explicitly agreed with the User and Sponsoring Organisation (where one exists).

5. Integrity

The Wellbeing Professional will:

a) Act within applicable law and not encourage, assist, or collude with others engaged in conduct which is dishonest, unlawful, unprofessional or discriminatory.

6. Professionalism

The Wellbeing Professional will:

a) Respond to the User’s learning and development needs as defined by the Counselling/Coaching relationship.

b) Not exploit the User in any manner, including, but not limited to, financial, sexual or those matters within the professional relationship.

c) Ensure that the duration of the Counselling/Coaching contract is only as long as is necessary for the User and Sponsoring Organisation.

d) Understand that professional responsibilities continue beyond the termination of any Counselling/Coaching relationship. These include the following: a) Maintenance of agreed confidentiality of all information relating to clients and sponsors; b) Avoidance of any exploitation of the former relationship; c) Provision of any follow-up which has been agreed to; d) Safe and secure maintenance of all related records and data.

e) Never represent the work and views of others as their own.

f) Ensure that any claim of professional competence, qualifications or accreditation is clearly and accurately explained to potential clients and that no false or misleading claims are made or implied in any published material.

7. Misconduct

We recognise that Wellbeing Professionals may not always maintain these ethical principles. Breaches of the Code by a member will remove the subscription of the Professional from Coachademy. Conduct will be reported to the organizations they belong to.

8. Changes

TeddyApp B.V. reserves the right to change or update this Code of Ethics at any time by updating this page. The effective and most recent version is always available at the current page: www.coachademy.com/ethics

9. Contact

Any further questions, comments and requests regarding this Code of Ethics are welcome and can be addressed to team@coachademy.com